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"Disappointed"

About: Queen Victoria Hospital (East Grinstead)

BCC removal from the nose with full thickness skin graft with local anaesthetic was traumatic to say the least, I found the surgeon to be completely lacking in empathy,

I was given the wrong advice on the phone when infection set in & spent 3 days mopping up pus as it ran down my face, when the dressings came off the graft had failed & both the graft site on the upper arm & the excision site were infected, a Dr was called & antibiotics prescribed however having been told I couldn’t take Amoxicillin she decided she would give one containing it, fortunately the pharmacist insisted she gave an alternative.

All this suggests to me that something was wrong in theatre for both sites to be infected but I guess I’ll never know & im told “these things can happen”.

I then attended the dressing clinic every week for 5 weeks, where I found the nurses to be caring & friendly, while husband changed the dressings daily at home.

When I returned 7 weeks later for the results I’m told that not all the cancer has been removed & I have to have more surgery.

This time I’m to have a wide local excision with skin flap & Im filled with dread, terrified of what it will look like as the previous outcome is horrible, the nose is a huge hollow & the graft site still sore, red & uncomfortable in spite of it now being 3 months old.

This time I’m having a sedative as I’m unable to have a general but have not met the anaesthetist, this is now very close to happening & I can’t sleep for worrying & I have no trust in whoever is doing it on the day especially as I have yet to see the same Dr twice & they all seem to have a different idea.

Considering the QVH is supposed to be one of the best I couldn’t be more disappointed

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Responses

Response from Queen Victoria Hospital (East Grinstead) 5 years ago
Queen Victoria Hospital (East Grinstead)
Submitted on 16/01/2019 at 10:48
Published on nhs.uk at 12:06


Dear Anonymous

Thank you for your comment and I was concerned to read of your recent experience. It would be very important to be able to understand what happened to you and to investigate the significant issues that you have reported. This is not the experience that we aim to provide.

To enable me to progress this further please could you contact me via the PALS service by e-mailing qvh.pals@nhs.net and include your name and date of birth.

I look forward to hearing from you and apologise for the distressing experience that you have reported.

Kind regards

Nicolle Ferguson, Patient Experience Manager

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