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"Type 1 Diabetic inpatient stay before Christmas..."

About: East Surrey Hospital

I have type 1 diabetes and before Christmas went into DKA due to a gastric illness.

On advice of GP took myself off to A&E.

Reception staff, often maligned were so very kind, helpful and efficient.

Went straight through to triage and then resus really quickly within 45 minutes of arriving.

Nursing in A&E was excellent - all you could hope for quick, kind, caring and efficient.

Quickly moved to AMU where the treatment again was very, very good.

All were working so hard and I received very good care.

The few issues were dealt with very, very quickly and well.

Moved to Endocrinology ward at 10pm.

First night I didn't get any sleep due to night staff having loud conversations, elderly confused patients having their TVs blaring loudly all night (Only turned off at 3am - to be turned back on at 5am), the main bright ward lights were turned off after midnight and the drugs round finished after 11pm too.

Next day moved to side room where it was still difficult to get sleep as night staff were still having loud conversations until after 11:30pm each night.

Day staff were much more considerate and it was actually quieter during the day than at night!

As a type 1 diabetic there is a level of apprehension coming into hospital - on this occasion my fears were unfounded as being on an endocrinology ward all staff had an excellent knowledge of diabetes and I was able to continue to manage and have a say in my own condition.

Would like to especially thank one nurse she is brilliant! and to the lovely ladies who brought the teas thank you.

Few negatives - the side room wasn't as clean as it could have been the floors were quite dirty and the sink in the room flooded.

Discharge still takes far to long and you just sit there feeling like a burden it wasn't very nice.

Thank you East Surrey Hospital.

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Responses

Response from David Heller, Chief Pharmacist, Pharmacy, Surrey and Sussex Healthcare NHS Trust 5 years ago
David Heller
Chief Pharmacist, Pharmacy,
Surrey and Sussex Healthcare NHS Trust

I am responsible for the Pharmacy service and Medicines Management for the Trust

Submitted on 16/01/2019 at 11:25
Published on Care Opinion at 13:45


Thank you for posting your comments about your experience at East Surrey Hospital before Christmas. I'd like to look into the pharmacy elements of your discharge in greater detail. Please email me on david.heller@nhs.net so that I can review what happened and if we can learn anything from your discharge. Thank you.

David

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Response from Paula Tucker, Deputy Chief Nurse, Trust, Surrey and Sussex Healthcare NHS Trust 5 years ago
Paula Tucker
Deputy Chief Nurse, Trust,
Surrey and Sussex Healthcare NHS Trust
Submitted on 16/01/2019 at 13:46
Published on Care Opinion at 16:12


Thank you for your feedback; I am sorry that you have had such a poor experience. I have taken the opportunity to share this with the matron and ward manager for the endocrinology ward as I am very disappointed in your report of your experience.

We will work on a plan to reduce the noise at night and ensure a more restful environment.

If you would like to discuss further please do contact me on nicola.shopland@nhs.net

bw

Nicola Shopland

Divisional chief Nurse

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