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I will be happy to return

Posted By Ray Stuart

"I will be happy to return"

About: Borders General Hospital / Acute Assessment Unit

(as a service user),

Having been sent to the ward after a visit to A& E I was initially greeted by a friendly and very helpful receptionist. From there the nurse who took my temperature and blood pressure was equally welcoming and reassuring. To top it all, Dr Gemma could not have been more attentive and her manner was both kind and efficient. She could not have done more or been nicer. Thank you. You did all you could to resolve my problems, and although questions remain I will be happy to return to hopefully confirm the diagnosis and complete my treatment.

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Responses

Response from Lynn McCallum, Medical Director, NHS Borders 5 years ago
Lynn McCallum
Medical Director,
NHS Borders

Along with the Director of Nursing, we are collectively responsible for the clinical care delivered within NHS Borders.

Submitted on 16/01/2019 at 16:09
Published on Care Opinion at 16:15

picture of Lynn McCallum

Dear Ray Stuart,

Thank you so much for taking the time to tell us of your experience in AAU! I'm so glad that you were made to feel welcome and more importantly that you were reassured regarding your medical concern. It's lovely that you mentioned all of the team that you met in your journey through AAU and I will absolutely ensure that they all hear about your positive experience!

I hope that you are now recovering well!

Best wishes,

Lynn

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Update posted by Ray Stuart (a service user)

Delighted that you replied ! Forgot to mention the helpful words from the pharmacist.

Response from Lynne Boyle, Senior Charge Nurse, Medical admissions ward, Borders General Hospital 5 years ago
Lynne Boyle
Senior Charge Nurse, Medical admissions ward,
Borders General Hospital

Submitted on 16/01/2019 at 19:36
Published on Care Opinion on 17/01/2019 at 11:16

Dear Ray Stuart

Thank you very much for taking the time to provide your very positive feedback relating to your journey through AAU. The aim of the unit is to provide rapid investigation, diagnosis and care/treatment so I'm glad that you found the service you received was efficient and hopefully any return visits will ensure that you get the answers still outstanding.

I hope that you are feeling better and I'll share this feedback with the team - thanks again.

Best wishes

Lynne

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