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Humbled and reassured

Posted By June w

"Humbled and reassured"

About: University Hospital Ayr / Accident & Emergency University Hospital Ayr / Combined Assessment Unit (CAU) University Hospital Ayr / Respiratory Medicine

(as a relative),

My mum was very ill when she arrived at Ayr Emergency Department on 30th December.

The nurse and Doctor Beth were very caring and professional to my mum and I cannot thank them enough for their care and attention.

My mum was then transfered  to the CAU and then on to station 8 with pneumonia and stayed in for 5 days. 

The nursing staff in the orange area of CAU were also amazing and so caring to my mum and to our family . 

Made us feel so humbled and  reassured knowing mum was being cared for so well just wanted to let them know how much we appreciated such a fantastic nursing and medical team.

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Responses

Response from John Swiatczak-Steele, Assistant Director, University Hospital Ayr, NHS Ayrshire and Arran 5 years ago
John Swiatczak-Steele
Assistant Director, University Hospital Ayr,
NHS Ayrshire and Arran

Submitted on 15/01/2019 at 18:11
Published on Care Opinion on 16/01/2019 at 10:15

Dear June w

Thank you so much for your lovely and kind comments relating to the teams at UHA.

I am extremely humbled when we receive feedback such as yours, knowing that, at time of high anxiety and stress, you take the time to provide such feedback.

I will ensure that all the teams involved are made aware of your feedback as I know how welcomed this will be to them.

Thank you so much again.

Kind regards

John

John Swiatczak-Steele, Assistant Director of Acute Services - UHA

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