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Complications after routine cataract operation.

Posted By I am over 18 Vron

"Complications after routine cataract operation."

About: Probus Surgical Centre Royal Cornwall Hospital (Treliske) / Oncology

(as the patient),

After the my operation all was well until 6 days later in the evening  I noticed a floater in the right eye.  I phoned Probus early next morning and was told to go to Probus clinic at 11am.  I saw the doctor who seemed very concerned when he examined my  eye.  He contacted Treliske hospital and I was told to go to the emergency eye clinic.

I was examined thoroughly and was then told that they would operate and I may lose my eye and sight.

The team were all so caring and kind and I went to the operating theatre.  I had a long operation with key hole surgery, the consultant and the doctor monitoring me were excellent the an held my hand throughout.

After the operation  the consultant explained that he did all he could to save my eye as it was detached from the retina.  He used laser treatment to try to connect it.

He said that I will probably lose the eye but we will wait to see over time.

I was then sent to the recovery ward where a lovely nurse looked after me when I could not stop crying. Then my husband was allowed to see me. After a while we  were given lots of medication and I was told that I will have an appointment every day until further notice.  I saw so many doctors, nurses and other staff during this time and every person was excellent in every way, they were so caring, professional and they all made me feel better each day, Nothing was too much for them that includes the reception and pharmacy staff as well.

The consultant is pleased with my progress and if I carry on like I am by April I should keep my eye.  This is thanks to everyone involved in my care.

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Responses

Response from Michaela Johnson, QI Manager, Quality Improvement, Royal Cornwall Hopitals NHS Trust 5 years ago
Michaela Johnson
QI Manager, Quality Improvement,
Royal Cornwall Hopitals NHS Trust

Submitted on 04/02/2019 at 14:54
Published on Care Opinion at 15:03

picture of Michaela Johnson

Dear I am over 18 Vron

Firstly, please accept my apologies for the delay in responding to you on here. my name is Michaela Brewer and I work within the Patient and Family Experience Team at Royal Cornwall Hospital; part of my role is to read all feedback we receive on Care Opinion and ensure that it is shared with the relevant staff.


It is fantastic to hear that the team were all so caring and kind, the consultant and the doctor monitoring you were excellent and held your hand throughout, especially at what must have been an extremely frightening time for you. The little things really can make all the difference to you as the patient. From the lovely nurse in recovery to all the doctors, nurses and other staff including reception and pharmacy you had contact with throughout your journey it must have helped that they were all so caring professional and made you feel better each day.

I will be sharing your lovely feedback, kind words, praise and thanks with the entire Ophthalmology team who would have been responsible for your care as I know they will be just as pleased as I am to know that they made all the difference to your experience.

Thank you again for taking the time to share your story and I hope that your treatment continues to progress well and come April you will be given the reassurance that all is fine and you will keep your eye.

With warm regards

Michaela Brewer, Patient Experience Coordinator

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Response from Kerry Trembath, Senior Staff Nurse, Ophthalmology, Royal Cornwall Hospitals NHS Trust 12 months ago
Kerry Trembath
Senior Staff Nurse, Ophthalmology,
Royal Cornwall Hospitals NHS Trust

Submitted on 24/04/2023 at 14:46
Published on Care Opinion at 14:46

Dear I am over 18 vron,

Thank you for taking the time to leave such positive feedback for the Eye Unit.

I am sorry that you have experienced this problem initially, however am so pleased that you feel that the staff that you have encountered have been so caring and kind.

I will certainly pass your feedback back to the team in the Eye Unit.

Thanks again

Kerry Trembath

Senior Staff Nurse

Ophthalmology

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