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They made my day and experience so much better.

Posted By ashley130497

"They made my day and experience so much better."

About: Crosshouse Hospital / Day Surgery

(as the patient),

I was in for a Laparoscopy and had adhesions removed. The day surgery nurses from beginning to end were amazing. Big shout out to Michelle in recovery 2 and the other nurse working with her who without I would have crumbled.

Although I felt rotten they made my day and experience so much better. The whole team of staff nurses are a credit to the NHS.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 5 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 15/01/2019 at 10:58
Published on Care Opinion at 12:01

picture of Eunice Goodwin

Dear ashley130497,

Thank you for this lovely accolade to the team in Day Surgery at University Hospital Crosshouse. I am sorry you were feeling rotten but it is excellent to hear that the team made your experience so much better. What more can we ask really? It is also very encouraging and reassuring to all of us out here who may need the services of the team one day.

I hope you are well now,

best wishes,

Eunice

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