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"No appointment complaint"

About: Bradford-on-Avon and Melksham Health

I was unable to reach the surgery by phone today in order to arrange an appointment to see a Doctor or nurse so walked into town (25 mins) even though feeling unwell.

At the surgery, even though I explained I was in pain, I was told that I could not have an appointment today.

Bear in mind that there is no surgery Saturday or Sunday so basically no appointment for at least 3 days.

I have had to walk home in the cold and in pain.

I explained that I needed medication for what I suspect is cystitis - having suffered from this for 40 years I recognise the symptoms which can worsen considerably without medication.

I have left a sample of urine to be tested and am awaiting a phone call, at midday, to advise the results. Depending on the results I will have to walk back into town later today to pick up medication, if prescribed. And then walk back again - in pain and feeling very unwell. In the past if the doctors were busy then patients were asked to wait.

I was prepared to wait, but was not offered the option.

This is not a good service.

It is run on the premise that only the strong shall survive.

Is this the future of the NHS?

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Responses

Response from Bradford-on-Avon and Melksham Health 5 years ago
Bradford-on-Avon and Melksham Health
Submitted on 15/01/2019 at 15:23
Published on nhs.uk at 16:06


Thank you for sharing your feedback with us, we are of course very sorry to learn about your experience.

Your comments have been copied and compiled into a report which has been shared with the Doctors and staff.

We would welcome the opportunity of understanding your complaint in more detail and would be grateful if you could email us on wccg.boasecretaries@nhs.net (FAO Practice Manager) in order that we can contact you and seek to resolve your concerns.

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