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In Pain & appointment constantly cancelled

Story from nhs.uk

"In Pain & appointment constantly cancelled"

About: Leicester General Hospital

My consultant is fantastic but I can never get to see her !

She told me in May she wanted to see me 4 weeks after seeing her because of my problems well that’s proved impossible my appointments have just been cancelled one after the other & no one cares I should have been seen today only to find out my appointment cancelled again for another 2 weeks that’s if they don’t cancel that ! My condition is not under control & I’m left from 7and 1/2 months to be seen it’s unacceptable .Its a shame because the consultant , nurses & staff are brilliant but the appointment system & clinic co ordinator don’t care

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Responses

Response from Leicester General Hospital 5 years ago
Leicester General Hospital

Submitted on 22/01/2019 at 14:07
Published on nhs.uk at 15:06

Dear reviewer,

We are sorry to read about your experience. I’d like to look into this further for you.

Please could you contact me directly (with your full name, outline of experience, DOB, address and NHS number) on: 0116 258 6314 or email: danielle.webster@uhl-tr.nhs.uk

If you would like to raise this formally you can contact our Patient Information and Liasion Service. Full details are on our website at: https://www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/

Many thanks,

Danielle Webster

General Manager – Rheumatology

Leicester’s Hospitals

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