"really great place to be treated."

About: The Royal Victoria Infirmary

What I liked

i've used this hospital and the endocrinology unit for years and think the staff are the best in the hospital. I was seen by a doctor and sister, and they are so nice and kind it is a pleasure to visit this department.

What could be improved

the car park should have more disabled bays.

Story from NHS Choices

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Response from The Royal Victoria Infirmary

Thank you for taking the time to post your positive feedback on NHS Choices about your care in the Endocrinology Unit. Your comments have been relayed to the staff in the Endocrinology and Metabolic Department who will be greatly encouraged by your kind remarks. The Trust is committed to providing a high quality service and values all comments and feedback provided that give us the opportunity to improve services.

With regard to car parking, once again we thank you for your feedback and would like to apologise for the difficulties that you encountered. The Trust is currently undertaking a review of our car parking strategy and will take on board your comments. We would like to re-assure you that the Trust does provide disabled parking at a higher ratio than directed under planning guidance for parking and has no plans to change this. Unfortunately demand for car parking is high and should drivers with a disabled badge have difficulty accessing a disabled space, they can park in the main hospital car parks, although the standard tariff will apply.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful