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"Excellent care for urgent issues"

About: Coventry NHS Healthcare & Walk in Centre

I went to the walk-centre with breathing difficulties after my usual GP clinic proved to be utterly useless (couldn speak to a person and an automated phone service offered me an appointment in 8 days time). The receptionist asked me to complete a short form on my arrival and then asked me to wait in another part of the clinic. There were a lot of people there and I thought I was in for a long wait but was called within 15 minutes. After a short consultation with a very friendly GP,

I was on a nebuliser. As the GP still had some concerns after the treatment she referred me to the hospital.

I realise people with other ailments or injuries would have waited much longer than I did to be treated but, with the volume of people I saw there waiting to be seen, they must have to have some sort of priority system. So, I can only speak for myself but I thought the standard of care I received throughout my visit was excellent.

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Responses

Response from Coventry NHS Healthcare & Walk in Centre 5 years ago
Coventry NHS Healthcare & Walk in Centre
Submitted on 11/01/2019 at 13:55
Published on nhs.uk at 14:05


Thank you for sending us your message through NHS Choices. We aim to provide a great experience for everyone who uses our services and we are pleased that you had a positive experience at Coventry Walk in Centre. We will pass your comment onto the service manager and I know the staff will appreciate this feedback.

Thanks again for your feedback. Carol Dale, Lead for Customer Experience.

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