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Care Opinion

Shoulder injury

Posted By Jonners

"Shoulder injury"

About: Crosshouse Hospital / Physiotherapy

(as the patient),

After a long and painful battle trying to find the source off my problem. It felt like nothing was ever going to be resolved. After seeing Gemma Taylor I felt like I had options and after the first appointment I felt like I was in the track to recovery.  

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 5 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 14/01/2019 at 09:10
Published on Care Opinion at 11:16

picture of Eunice Goodwin

Dear Jonners,

Clever Gemma, what a difference she must have made in just one consultation. having options as to a way forward must be quite a relief for you.

I will be delighted to pass this to Gemma, I am sure she will be very pleased with such lovely feedback.

All the best for your recovery.

Eunice

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Jonners (the patient)

It is a big relief as being self employed with a physical job it became near impossible to do. Now after guided instructions things are definitely improving and hopefully continue to do so. A big thank you to all involved.

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 5 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 14/01/2019 at 15:25
Published on Care Opinion at 22:05

picture of Eunice Goodwin

Thank you, I have shared it with the team and Gemma. That really Is a result,

Eunice

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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