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Care received by my mother

Posted By YC

"Care received by my mother"

About: Western General Hospital / Medical Assessment Unit

(as a carer),

My mum was recently admitted to the Western General Hospital as she had fallen and was unable to get up unaided and was confused.

My mum received excellent care at Western General Hospital - in the emergency department and in the MAU.  She was treated with care, dignity and respect. She was provided with a toothbrush, toothpaste and a comb - little things but important!

As her daughter, I was kept informed and involved in her care and felt that I was treated compassionately and respectfully.  I was able to take her home the day after her admission having had tests and CT scan.  I was delighted to receive a phone call from the OT Assistant the following day telling me that my mum would be receiving some help with taking her medication - a real weight off my shoulders.  The service we have received has been fantastic and truly patient centred.

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Responses

Response from Catriona Rostron, Associate Nurse Director, Western General Hospital, NHS Lothian 5 years ago
Catriona Rostron
Associate Nurse Director, Western General Hospital,
NHS Lothian

Submitted on 11/01/2019 at 15:14
Published on Care Opinion at 16:50

Dear YC

I am delighted to hear that your Mum received good care at the Western General Hospital. I am really grateful to you for taking the time to provide such positive comments. It is always appreciated by the staff.

This must be a really worrying time for you. I hope your Mum's condition continues to improve, with both your care and the equipment now being provided.

Many thanks

Catriona Rostron

Associate Nurse Director

Western General Hospital.

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