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I am delighted with my patient journey as a whole

Posted By Mrs Grumpy

"I am delighted with my patient journey as a whole"

About: University Hospital Monklands / Physiotherapy University Hospital Monklands / Radiology University Hospital Monklands / Trauma & orthopaedics

(as the patient),

I attended my GP practice suffering from extreme pain and discomfort in my knee, who firstly arranged an xray to diagnose the problem.   I was then referred by my GP to Orthopaedics for further review.   I was initially seen by the muskoskeletal physiotherapist who performed a thorough examination and arranged for an MRI scan.   Once the results of the scan were available I was provided with a follow up appointment with the physiotherapist, at which time we discussed the options available for me.   I opted to have a steroid injection to relieve the pain and discomfort I was experiencing.   I am delighted with the results of this and with my patient journey as a whole.   All staff have been very professional and I would like my thanks to be passed on.

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Responses

Response from Ruth Currie, Acting Head of Physiotherapy, NHS Lanarkshire wide, NHS Lanarkshire 5 years ago
Ruth Currie
Acting Head of Physiotherapy, NHS Lanarkshire wide,
NHS Lanarkshire

Submitted on 10/01/2019 at 15:56
Published on Care Opinion at 16:55

picture of Ruth Currie

Dear Mrs Grumpy,

Thank you for taking the time to let us know about your successful patient journey. I am delighted to hear you received a thorough examination by our MSK physiotherapy team and your knee is progressing well after your steroid injection.

I will ensure your thanks are passed on to our MSK and ESP team and wish you well in your ongoing recovery from your knee pain.

Kind regards,

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Response from Stephen Peebles, Director of Hospital Services, University Hospital Monklands, NHS Lanarkshire 5 years ago
Stephen Peebles
Director of Hospital Services, University Hospital Monklands,
NHS Lanarkshire

Submitted on 11/01/2019 at 11:37
Published on Care Opinion at 12:01

picture of Stephen Peebles

Dear Mrs Grumpy

I am glad you have had such a positive experience and outcome. We have worked hard to develop pathways within the service to ensure patients see the most appropriate professional to manager their condition.

I wish you all the best with your on-going recovery.

Kind Regards

Stephen

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