"Lacking in empathy , awful communication"
About: Cumberland Infirmary Cumberland Infirmary Carlisle CA2 7HY
Posted by weasewoods
What I liked
I recently attended the Day Surgery unit, and whilst the actual proceedure went fine, the aftercare in the ward was sadly lacking. I was ignored for hours, no-one spoke to me explained anything, I had a drip and oxygen mask on, the drip ran out and started to back fill with blood, I had to grab a nurse to deal with it, no-one told me if I needed the mask, so I took it off and it hissed at my side for hours. I was in a lot of pain, and when I eventually found the buzzer, behind me on the back of the bed, I asked for pain relief and recieved some. I found this absolute lack of communication really un-nerving, I wanted to know what was going on but no-one could be bothered to spend 30 seconds updating me. Surely this is basic nursing?
I was also sent home with one of the three things precribed to me, so has to collect and pay for two items myself, I still don't know what dose to take as there was no information on the prescription.
What could be improved
Communication by the nurses about what is going on, what I could and couldn't do for example eat? drink? take off the mask?? It takes a minute and makes such a difference!
I will probably need another proceedure, I will be looking if there is somewhere else I can have it