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Care on Ward 10 and outpatients

Story from nhs.uk

"Care on Ward 10 and outpatients"

About: Freeman Hospital

I was recently admitted to Ward 10 following severe Epistaxis.

The care I received from the nurses and doctors was excellent.

Unfortunately I had to return twice following complications and, again, was very satisfied with the treatment.

However, the outpatients clinic I attended the second time was shambolic to say the least.

Hopefully this was a one-off and I was unlucky on the day.

Thanks again Ward 10

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Responses

Response from Freeman Hospital 5 years ago
Freeman Hospital

Submitted on 18/01/2019 at 10:39
Published on nhs.uk at 12:06

Thank you for taking the time to leave your feedback regarding your care at ENT at the Freeman Hospital. We are pleased the care you received from the Doctors and Nurses was excellent and we have forwarded to the directorate concerned, who will share with the staff involved.

With regards to your experience at the outpatients clinic, if you wish to raise your concerns with someone who is not involved in your care, the Patient Advice and Liaison Service (PALS) can listen to your issues and aim to help sort out problems quickly and can be contacted on Freephone 0800 032 02 02 or by email on northoftynepals@nhct.nhs.uk.

If you would like these issues to be investigated please contact our Patient Relations Department on 0191 2231382 or patient.relations@nuth.co.uk with your contact details and they will be able to coordinate with the Directorate to review your experience.

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