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A&E / Outpatients / Ambulatory Care

Story from nhs.uk

"A&E / Outpatients / Ambulatory Care"

About: Royal Blackburn Hospital

I had to use the A&E , MRI , CT Scan and Outpatients services in a space of about a week due to my symptoms. I received excellent and efficient service provision. Very professional and friendly staff (one particular doctor, one particular nurse and another doctor in Outpatients) . I was made to feel at ease and was provided the best possible health care and advice .

A big thank you to all the staff for their help.

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Responses

Response from Royal Blackburn Hospital 5 years ago
Royal Blackburn Hospital

Submitted on 08/01/2019 at 14:27
Published on nhs.uk at 15:06

Thank you for taking the time to tell us about your recent visits to the Emergency Department, MRI, CT Scan and Outpatients Departments at Royal Blackburn Teaching Hospital.

It is lovely to receive such positive feedback regarding the care and service you received during your visits and we are delighted to pass this on to the staff who will very much appreciate your comments as they always strive to deliver safe, personal & effective care.

If you would like to provide us with further information about your experience, including the names of staff then we would really value this so that we can try to make it like this for every patient visiting our hospitals and using our services.

You can either contact me (Sarah Ridehalgh) on 01254 734471 or by email at patientexperience@elht.nhs.uk.

Thank you again for commenting and best wishes.

Sarah Ridehalgh

Patient Experience Facilitator

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