This continues from my previous post about difficulties with changing an appointment. I received a reply from a manager in the endoscopy unit. They explained I'd been given an appointment on a day I had said I would be unavailable (as I had a neurology appointment) by saying the information I had entered on the website about my availability had not been passed on to the endoscopy unit from outpatients. They said it is never passed on as they use a different system. So their time was wasted sending me an appointment that outpatients knew I could not attend! I have received no reply as to how it is possible for a hospital department to give a patient an appointment at a time when they already have an appointment in a different department. Are appointments not linked to the patient's hospital number? This unhelpful system adds a lot to the stress patients are already under.
"System for changing appointments"
About: Salford Royal / Gastroenterology Salford Royal Gastroenterology M6 8HD
Posted by Hollyanna (as ),
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Update posted by Hollyanna (a service user) 5 years ago