I waited on hold for 20 minutes at 3 pm one afternoon to get an advance doctor's appointment, nothing urgent so it can wait, only to be told that appointments can only be made on the day now. I have tried and tried to get through since then but can't. I'm not elderly but imagine how they're getting on with this system, they can't come in at 8 am and stand in a queue only to be told to come back at 5 pm for an appointment, nor can they be expected to be on hold for God knows how long and then be told all appointments have gone. Something tragic is going to happen because of this system. And please think about your poor reception staff who are bearing the brunt of this system, front line always get the blame and the aggression and abuse that goes with it!
"Appointments"
About: Beaumont Villa Surgery Beaumont Villa Surgery Plymouth PL4 9BL
Posted via nhs.uk
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