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Quick & Efficient

Story from nhs.uk

"Quick & Efficient"

About: Bideford Hospital

Had a horse riding accident, which I thought would heal with rest, unfortunately not the case, A&E was not needed, so went to this unit.

Seen within 10 minutes, well explained description of possible problems, X-Ray shortly after showing broken bones. Walker boot fitted, along with clear information of what I could, or more to the point, what I could not do!

Appointment made for the ND Hospital fracture unit for that afternoon.

The NHS slow???

Could not be more impressed.

Many thanks

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Responses

Response from Jayne Kruszewski, Patient Experience Manager, Royal Devon University Healthcare NHS Foundation Trust 5 years ago
Jayne Kruszewski
Patient Experience Manager,
Royal Devon University Healthcare NHS Foundation Trust

Submitted on 15/01/2019 at 14:07
Published on Care Opinion at 14:37

Thank you for taking the time to share your experience with us and I am glad you received fast and appropriate care in the Minor Injuries Unit (MIU) at Bideford Hospital.

I am sorry to learn you suffered from broken bones following a horse riding accident and I hope you were also well cared for in the Fracture Clinic at the North Devon District Hospital (NDDH).

I hope your fracture continues to improve and you are able to start horse riding again.

I have forwarded on your comments to the Manager of the MIU where they will be warmly received and shared with staff.

Kind regards

Jayne

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