"Endoscopy at the Gastroenterology Clinic"

About: Victoria Hospital / Endoscopy Victoria Hospital / Gastroenterology

(as the patient),

I had an endoscopy procedure at the Day intervention phase three Victoria Hospital today. The whole experience was made so much easier by the the excellent work of the nurses and doctor. They all made me feel at ease and talked me through the whole procedure. The doctor and attending nurses were great, they conducted the whole procedure in a calm professional manner. The thing that made a huge difference to me was the nurse who talked to me through the procedure while the camera was being manipulated down my throat, she calmly explained everything that was happening, which was just what I needed. Thanks to all who were involved.  

Responses

Response from Gillian Ogden, Clinical Nurse Manager, Planned Care, NHS Fife

picture of Gillian Ogden

Dear Haswelldch

Thanks for taking the time to post your feedback on Care Opinion.

It was nice to read that our staff were able to make your experience easier and that they explained everything to you throughout your stay with us.

I will share your post with all our staff and I ma sure they will be delighted to receive your kind comments.

I hope you have recovered well

Kind regards

Gill

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