"First Class Service yet again!"

I attended the Endoscopy Unit today (7th January 2019) for a Colonoscopy procedure. From the moment I arrived in Reception I was greeted with a smile and a very helpful member of staff who took my appointment letter and showed me to the seating area.

The Receptionist who checked me in for my procedure was equally courteous and helpful.

The Nurse (apologies but I cannot remember her name) was just lovely and really took her time to explain everything to me.

The doctor and nurses that I saw during and after my procedure were all very caring and attentive.

As per all of my hospital visits in the past 2 years at The Royal Berks, I received excellent care and most importantly, I felt very valued as a patient. No question is ever too silly to ask and even though I fully appreciate that "time" is not always something that staff have, those pressures and demands are never projected onto the patient in my experience. I have no hesitation in recommending the RBH as an excellent hospital. First class service every time.