I'd like to start by saying, all staff (admin, nurses and doc) were great and I have be no complaints about our care from them. There are just not enough of them!
We brought our 18 month old to the new A&E on advice from the GP after her breathing was laboured and she had a temp of 40. Arrived at 7pm on a Friday and in fairness her obs were checked straight away. Temp still high and heart rate quick.
Obs re-checked around 8.30pm but she was not seen by a doctor until nearly midnight....outside of the 4 hr wait we were told it could be. Luckily she was ok. We were prescribed antibiotics (another wait of about 20 mins, with us taking up a bed). Surely while waiting for prescriptions, we should be sent back to the waiting room so the doc can see another patient quickly?
When we arrived at 7pm, we were told some children had been waiting since the morning!! I have nothing bad to say about the staff...they're amazing and work so hard but it cannot ever be ok that babies and children are waiting more than a couple of hours, let alone over 4. It has really tainted my view of A&E and hope not to have to go back.
"Children's A&E...lovely staff but unacceptable..."
About: Croydon University Hospital Croydon University Hospital Croydon CR7 7YE
Posted via nhs.uk
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