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"Today in A&E"

About: Medway Maritime Hospital

i came to Medway hospital A&E today with my partner as he got a really bad back and can’t move they was good at beinging and have pain relief but they didn’t touch the sides tbh. Then got told to go to medocc and it was so busy which is fine but there was no where to sit and we sat round the side and had to keep popping head round to check. After waiting 4hours we was told there was another 2hour wait. There seemed to only be two doctors on that I saw and the reception staff in medocc was not helpful or extremely bothered. If you went to talk to them they would be half on the computer and not paying much attention in my eyes. After then waiting another hour I asked how many in front of us and got told the same amount of people as before “22” I then decided we was just going to go as more people was coming and seemed to be going straight in. Resorted to going home and will be calling gp tomorrow morning

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Responses

Response from Patient Experience Manager, Medway NHS Foundation Trust 5 years ago
Submitted on 07/01/2019 at 10:25
Published on Care Opinion at 11:23


Thank you for your feedback. We are very sorry that you and your partner faced a long wait when referred to MedOCC. We will share your comments with Medway Community Healthcare, who manage the MedOCC service. However if you would like to contact them directly please email their customer care team at:

medch.customercare@nhs.net

Kindest regards,

The Patient Experience Team

Medway NHS Foundation Trust

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