"Lack of appropriate health care"

This will be my 2nd visit to this site in the last 11 months...my last report was rejected tho not without being viewed by the appropriate people that could have assisted me promptly but couldn't because of rejection...tho I was invited to broaden my story with more detail I felt at the time let down & hopeless...thus suffering continued for some months until I was given the opportunity to present my Patients Story to the Health Board of NHS Borders.

This was presented in May 2018, I thought at last my care & treatment would improve & this in turn would give me back a life worth living! This did not happen...

I last saw my GP in July last year and was supported by a worker from a local advocacy charity, GP response to my story was laughable and yet again instead of dealing with my physical symptoms focused on shifting the blame to other colleagues and their favourite word Stress was said yet again, I could feel myself sinking again...I know and when I presented my story to the board those with Medical Knowledge seemed to show agreement that this was just not good enough! I had no choice but to retreat from the situation for the goodness of My Mental Heath....and recharge to try again,this has taken until now!

I'm suffering horrible physical symptoms and at times they are rather scary, with my past experiences with various depts of NHS Borders Its is extremely difficult for me to trust that no more harm will be done to me if I contact...

Recently I have had to chase up Appt for Kidney problems,driven by horrid pain etc,

Not impressed that yet again my pain is getting forgotten.  I've had a pre arranged blood test at Medical Practice that was carried out in manner of unprofessionalism and which I had to return for another one because of this! This will the 2nd time in as many months!

I've tried to make an appointment with My GP to be faced with receptionist who didn't seem to know there own appts system....I eventually agreed to a telephone consultation after being told the day before if I phoned early doors I would be seen in person...

Receptionist assured me that GP would contact me at some point during the day and asked me if my mobile number was the best number for contact.  The receptionist read it back to me to double check that it was correct, it was, I said yes along with a brief explanation that this concerned my Mental Health and Pain.   I waited and waited for contact...none...by the end of the day I was a wreck, thanks again Primary Care.   I was in no fit state to chase another's mistake, pain or not! When I returned home much later, I was met with a brief and uncaring voicemail on my landline from GP asking me to contact them when I got msg.....this I find totally unacceptable.  This is basic information not being followed, it was assumed that I would be home and the GP never tried my mobile number tho in the past they have!

I don't know how to go about sorting this out so I feel comfortable in a system that has caused me so much pain.

This is only a portion of my experiences in the last year and has left me asking myself am I mentally well enough to deal with this again!

I know I'm taking responsibility but it has been shown to me that it's not a 2 way street when dealing with health services locally.

Please, give me the chance at life rather than painful existence endured at the moment.

Finally, the NHS Borders Board in May last year you gave me hope, unfortunately the system let me and you all down again.....at the moment I'm barely existing.  Help me change this not only for my worthwhile benefit but for those of others too!

Regards in anticipation.