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Rdisrespectful and poor treatment

Story from nhs.uk

"Rdisrespectful and poor treatment"

About: New Birmingham Dental Hospital

I have posted 1 star because there is no zero star option.and depressingly received the 1 star treatment like so many other patients have posted here.definitely do not vist here at any cost.i too was greeted in a friendly manner and given a false sense of security.this rapidly evaporated and turned into a bad experience,being insulted and most importantly given incorrect dental and medical advice in respect to treatment required.i will be making a formal complaint about this in due course.avoid! avoid! avoid! unless you like incompetence and poor quality low cost treatment.signed by a 58 year old disabled by rta(not my fault) military veteran.engineer.

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Responses

Response from New Birmingham Dental Hospital 5 years ago
New Birmingham Dental Hospital

Submitted on 20/01/2019 at 18:33
Published on nhs.uk at 19:05

Dear Mr Foster

I am sorry to read your disappointing feedback about your recent visit to Birmingham Dental Hospital, and for my delay in responding to you.

If you prefer to discuss your concerns in the first instance, before or as well as making a formal complaint, I would be very happy to discuss your concerns with you to see if there is anything I can do to resolve matters.

If you wish to, please contact me by phone (0121 466 7128) or email alison.last@bhamcommunity.nhs.uk.

In the meantime I have advised the Complaints Service that you may be in touch about your experience.

I look forward to hearing from you.

With kind regards

Alison Last

Associate Director of Patient Experience

Birmingham Community Healthcare NHS Foundation Trust

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