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"Absolute joke"

About: Crosby Village Surgery

I do not know where to start with this surgery. In the 7 years I have been attending this place has gone seriously down hill. From rude and belittling receptionists to locum doctors carelessly misprescribibing me medication on 2 occasions and ringing me an hour later to not take it as they have now read up on my medical notes!

I can never ever see the same doctor and have to wait much longer if I wish to see a female.

The last time i visited regarding an ongoing thing they informed me that prior to a hospital visit my GP should have referred me to a specialist in the hospital as instructed by A&E , yet failed to do so till 3 months later and now I’m 3 months behind on waiting for an operation as the longer I leave this condition the more infertile I may become!!!

You ring up at 8am for an appointment for the phone to eventually being answered by a tired sounding receptionist who tells to try again tomorrow. I mean what is the point in going the doctors if they can’t even treat you right ?

I hope to move very soon

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Responses

Response from Crosby Village Surgery 5 years ago
Crosby Village Surgery
Submitted on 09/01/2019 at 08:32
Published on nhs.uk on 10/01/2019 at 02:37


Dear Patient

Please accept my sincere apologies that the quality of service you received from Crosby Village Surgery failed to meet with your expectations and I would like to assure you that the practice takes complaints and concerns very seriously and feedback on how we are doing is always welcome as this helps us to improve our standards and the delivery of the services. If you would like the opportunity to meet in person to address the issues you have raised, please contact the practice to arrange an appointment.

Yours Sincerely

Practice Manager

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