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staff help and kindness

Story from nhs.uk

"staff help and kindness"

About: Burnley General Hospital

I went to the dermatology with a mole that worried me . The staff were so kind and understanding as I was frightened.. They made me feel better. After my operation I was asked back and seen by a doctor who was so kind and put my mind at ease explaining the result and further treatment. I want. say how much I appreciate him and all his team for their kindness and attitude it made me fell so such more relaxed. I just want to say thank you all for everything.

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Responses

Response from Burnley General Hospital 5 years ago
Burnley General Hospital

Submitted on 07/01/2019 at 13:44
Published on nhs.uk at 14:06

Thank you for taking the time to tell us about your recent visit to the Dermatology Department at Burnley General Teaching Hospital to have a mole investigated.

It is lovely to receive such positive feedback regarding the care and service you received during your visit and we are delighted to pass this on to the staff who will very much appreciate your comments as they always strive to deliver safe, personal & effective care.

If you would like to provide us with further information about your experience then we would really value this so that we can try to make it like this for every patient visiting our hospitals and using our services.

You can either contact me (Sarah Ridehalgh) on 01254 734471 or by email at patientexperience@elht.nhs.uk.

Thank you again for commenting and best wishes.

Sarah Ridehalgh

Patient Experience Facilitator

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