"Efficient but impersonal"

About: South Tees Hospitals NHS Foundation Trust South Tees Hospitals NHS Foundation Trust Middlesbrough TS4 3BW

Posted via nhs.uk 5 years ago

Receiving radiotherapy at South Tees as part of cancer treatment. Organisation is efficient but very impersonal. Made to feel as if on a treadmill, none of the radiotherapy staff providing treatmen introduce themselves and never take time to say say say hello or good morning or just how are you today. Given this is a most anxious and somewhat scary experince it would be caring, compassionate, professional, more personal and just plain nice if the therapists spoke to you as a person and not just over to you to each other as if you are a dummy.

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South Tees Hospitals NHS Foundation Trust

Submitted on 14/05/2019 at 16:43

Published on Care Opinion on 15/05/2019 at 11:43

Hello,
Thank you for taking the time to share the story of your experience with the Trust.
We are very sorry to hear about your experience and welcome the opportunity to look into your concerns. If you would like us to do so please make contact with our PALS team on 0800 028 2451 or via stees.pals@nhs.net. One of our PALS Officers will be able to provide more information on the next steps we can take.
Thank you again for sharing your feedback.
Kind Regards

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Efficient but impersonal

"Efficient but impersonal"

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