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Care Opinion

Husbands care and Treatment

Posted By The wife

"Husbands care and Treatment"

About: Borders General Hospital / Acute Assessment Unit

(as a relative),

My husband was sent to AAU by his GP as he was experiencing acute chest pain even whilst resting.

The care, explanations about the various tests and subsequent results was clearly given and explained.

Everyone we met at the Borders General Hospital concerned with my husbands care were professional but friendly and caring at all times.

Fortunately his chest pain was not cardiac related and he is at home having a bit of a rest.

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Responses

Response from Lynne Boyle, Senior Charge Nurse, Medical admissions ward, Borders General Hospital 5 years ago
Lynne Boyle
Senior Charge Nurse, Medical admissions ward,
Borders General Hospital

Submitted on 07/01/2019 at 21:14
Published on Care Opinion at 22:28

Dear The Wife

Thank you for taking the time to let us know about the experience that your husband had whilst a patient in AAU. I'm delighted that you felt you were both kept well informed with good explanations - this is what the whole team aspire to achieve for every patient in our care. The aim of AAU is to provide rapid assessment and investigation so that appropriate care and/or reassurance can be provided without unnecessary delay. It's always very motivating and pleasing for the team to receive positive feedback and I'll ensure that this is shared with colleagues.

I'm pleased that your husband's pain was not cardiac related and I hope that he is recovering well at home.

Best Wishes

Lynne

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Response from Lynn McCallum, Medical Director, NHS Borders 5 years ago
Lynn McCallum
Medical Director,
NHS Borders

Along with the Director of Nursing, we are collectively responsible for the clinical care delivered within NHS Borders.

Submitted on 08/01/2019 at 13:21
Published on Care Opinion at 13:46

picture of Lynn McCallum

Dear The Wife,

Thank you so much for taking the time to tell us of your husband's experience in AAU. I am so glad that his investigations were reassuring and that he is now recovering!

As Lynne has said above, it makes such a difference to staff to have positive feedback and we will ensure that your experience is widely shared with the team.

Many thanks again,

Lynn

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