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Age not a barrier to first class reatment

Story from nhs.uk

"Age not a barrier to first class reatment"

About: Basildon University Hospital

I am writing this on behalf of my mum who is currently receiving treatment, she is 95 years old, I am her carer. We are more critical than most as we lost her youngest son to Basildon Hospital due to mistakes in 2008, NOT at this department, it was a very traumatic time.

However, I have to say that mum’s treatment has been exceptional, we worried that because of her age she would not receive good care and treatment. But our fears were unfounded, mum was treated with respect and kindness and the care and treatment was second to none.

I see that there have been negative reviews regarding waiting for the phone to be answered and long waiting times, but I would put this down to Government cut backs and lack of funding. The staff who are at the sharp end work very hard in this environment day after day.

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Responses

Response from Basildon University Hospital 5 years ago
Basildon University Hospital

Submitted on 08/01/2019 at 11:57
Published on nhs.uk at 12:06

We are always pleased when relatives take the time to write with their appreciation of the care and treatment their loved ones have received at Basildon Hospital, and were pleased to hear that your Mum's experience in the dermatology department has been positive.

Your Mum, regardless of her age, is entitled to receive the best care possible and we are glad that you were not disappointed.

Our staff do a difficult job with skill and professionalism and comments such as yours are always very much appreciated.

Your comments have been shared with the senior team to ensure staff are made aware of your kind words.

May we take this opportunity to thank you for your comment and send your Mum our very best wishes.

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