"A better experience than anticipated."

The urology out-patient unit

The out-patient Urology unit was accessible, quiet, clean, warm and welcoming. Passage through the various elements of the consultation flowed well and at all times staff provided dignity and respectful care.

The entire experience was better than anticipated in that it felt very human and reassuring.

Issues;

Had to click 'don't know' re which department I visited as Urology not on the list.

Pen and paper feedback would be useful for people who are not online.Effectively only people who are online will have the opportunity to provide feedback and this will skew the results of any feedback, possibly in favour of younger people.

The information leaflet suggested advising clinic staff if I didn't want a copy letter from the consultation, which I didn't do as I wanted a copy. It hasn't arrived although my GP has the letter, so I have contacted Urology to request a copy. Not everybody will bother with making a second request and will miss out on the opportunity to see what has been written from the consultation.

I would have preferred to see the letter so that it could be part of what I'm feeding back on!