"Recent admission to ward 18"

About: University Hospital Wishaw / Cardiology

(as the patient),

I would just like to express my appreciation of the care that I received during an emergency admission. The very prompt response to my symptoms and courtesy received from all staff was exceptional. I would however like to single out two people who, in my opinion, went above and beyond the call of duty. Healthcare assistant Strachan and Staff Nurse Love. They were extremely professional but also very caring and funny, nothing seemed too much trouble. This level of care was extended to everyone and I am very grateful for it. Having worked in public service I know that people are quick to complain, therefore I would like to extend my thanks to all at Wishaw General, particularly ward 18.

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Responses

Response from Andy Pender, Senior Nurse, Emergency Medicine, University Hospital Wishaw, NHS Lanarkshire

picture of Andy Pender

Dear chatty1,

Many thanks for taking the time to post your experience of your stay within ward 18.

The staff will be really please by your kind words and I will ensure they are personally informed of your post on care opinion.

I do hope that you are feeling better and making a good recovery.

Best wishes

Andy

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