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Videofluroscopy clinic staff communication

Story from nhs.uk

"Videofluroscopy clinic staff communication"

About: The Great Western Hospital

During 2 recent visits to the Great Western Hospital I observed good practice of staff when supporting adults with learning disabilities to access a mainstream videofluroscopy clinic.

During both appointments all radiology staff I spoke with were extremely helpful and friendly. In particular I would like to thank the radiographer for taking her time to explain the process to my client and helping to make him feel at ease. I would also like to thank this radiographer for giving the client additional time to process the situation and not rushing the assessment. It was so lovely to see staff adapting their communication to support the clients individual communication needs.

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Responses

Response from The Great Western Hospital 5 years ago
The Great Western Hospital

Submitted on 07/01/2019 at 10:53
Published on nhs.uk at 11:06

Thank you for telling us about your experience and observations at the Great Western Hospital.

We are delighted to hear the positive feedback on your clients care and treatment received from our staff in Radiology.

We will share your positive comments with the team who will very much appreciate that you took the time to get in touch.

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