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Unable to get an appointment

Story from nhs.uk

"Unable to get an appointment"

About: Acorn Medical Centre

I have rung for the second time this morning for an appointment, left on hold for 30 minutes, only to be told that there is no doctor in today and I can try again tomorrow. Who's to say whether a doctor will be in??

The gp's I encounter are normally very good but only if you can get an appointment!

I feel sorry for the receptionists who no doubt receive a load of abuse due to the poorly run practice!

Acorn Medical Centre, sort it out.

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Responses

Response from Acorn Medical Centre 5 years ago
Acorn Medical Centre

Submitted on 06/01/2019 at 11:46
Published on nhs.uk at 12:05

Thank you for your comment. We do find it more difficult to get doctors around the holiday period as some are away. We have changed our telephone system to a call queue one after feedback from patients. Please accept my apologies.

Dr Ajay Birly

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