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"I have to give credit to the staff here"

About: Leigh Infirmary / Colorectal surgery Pennington Unit

(as a service user),

I have been under the care of the unit for just over 2 years or more. I have been diagnosed with bipolar, I dislike going out, I get nervous plus anxious when i do go out.

Unfortunately, I have had a polyp in my colon

Which I had removed in the third attempt.

The staff from this unit, helped with overseeing my care.

I also have had a problem with incontinence which has not helped me to get on with my everyday life, due to the fact that I have double incontinence, i don't actually have control of my own bowels & bladder, it affects my life badly, as i feel insecure if i do go out, as it i get the urge to 'go', I only have moments or seconds before i may have an accident of an unwanted personal problem that affects my daily life even more, due to this health issue keeping me housebound.

I am scared to venture out of my home, as I worry if perhaps I will need toilet facilities, but don't find any, as this can cause me distress as I can't hold on to use the toilet, which can be very embarrassing to say the least ❗

I have to give credit to the staff here, who have been looking after my health plus personal issues I have had in the time i have been under the care of the Pennington unit.

πŸ˜€ my thanks to πŸ™‹ Donna & also Barbara.

😭 alsoπŸ™‹ to Karen, who has now left, but was a brilliant help and of great assistance to me over two years or more, I do actually miss her, however I wish her well in her retirement.

I would also like to thank my doctors, surgeon, various agency carers, who have all been arranged by the help of the Pennington unit ❗

Yours sincerely,

🚩 πŸ˜‰ πŸ˜‰βœ‹.

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Responses

Response from North West Boroughs Healthcare NHS Foundation Trust 5 years ago
North West Boroughs Healthcare NHS Foundation Trust
Submitted on 02/01/2019 at 15:32
Published on Care Opinion at 16:49


Dear Cheryl Eliza

My name is Steven Bailey and I work with the Complaints, PALS and Compliments team for the Trust.

Thank you for taking the time to comment on your experience of our services. It is through the feedback of people like yourself that we learn and grow as an organisation.

I am very pleased to hear that your experience with the Pennington Unit was a positive one. Please rest assured that I will pass your kind words onto those involved.

If you ever need to contact our team about anything, you can reach us on 01925 664450, or at Complaints@NWBH.nhs.uk.

Yours Sincerely

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