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Gastroscopy

Story from nhs.uk

"Gastroscopy"

About: Royal Blackburn Hospital

I visited the Unit today, very frightened as I had a bad experience last visit.

I explained to the nurse who booked me in, and made note of it. The consultant explained the procedure. I told him my fears. The consultant then took me to the room, where i was greeted by two lovely nurses. One of the nurses held my hand, while i was being sedated. The whole procedure was over in minutes, compared to my last experience this one was very good. Just goes to show a bit of respect and dignity goes along way. Special thanks to the consultant, and the 2 lovely nurses during my procedure.

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Responses

Response from Royal Blackburn Hospital 5 years ago
Royal Blackburn Hospital

Submitted on 31/12/2018 at 15:20
Published on nhs.uk at 17:06

Thank you for taking the time to tell us about your recent visit to the Gastroenterology Department at Royal Blackburn Teaching Hospital for a Gastroscopy.

It is lovely to receive such positive feedback regarding the care and service you received during your visit to the unit and we are delighted to pass this on to the staff who will very much appreciate your comments as they always strive to deliver safe, personal & effective care.

If you would like to provide us with further information about your experience then we would really value this so that we can try to make it like this for every patient visiting our hospitals and using our services.

You can either contact me (Sarah Ridehalgh) on 01254 734471 or by email at patientexperience@elht.nhs.uk.

Thank you again for commenting and best wishes.

Sarah Ridehalgh

Patient Experience Facilitator

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