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"My unexpected visit to the hospital"

About: Northampton General Hospital (Acute) / Gynaecology

(as the patient),

I was in a lot of pain so visited my GP who booked an appointment with the Emergency Gynae Clinic (EGC) for the same day. I was then sent to A& E. Whilst this was not a life and death situation, I can assure you the pain was extreme. The staff in A& E looked after me and gave me medication before referring me to the EGC. I then met the SMO (Dr Olilo). She immediately contacted Mr Gnanachandran the consultant on duty. Mr Gnanachandran agreed to see me but needed to finish in surgery. Whilst I was waiting I was again looked after by the nursing staff who was called Liz. When Mr Gnanachandran saw the infection he offered me two procedures, one of which would be undertaken under a general aesthetic but there was a waiting list. The other was a local which he could do then and there. I went for the local. Whilst I will not lie, the local injection was painful and I apologise to the SMO for holding on to her arm! The relief from the pain from the infected cyst was immediate and I was able to go home and enjoy Christmas the same day. I would like to thank the professionalism and care all of the staff that I came into contact with, which included the security staff due to some 'difficult' walk-in patients! .  

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Responses

Response from Northampton General Hospital (Acute) 5 years ago
Northampton General Hospital (Acute)
Submitted on 01/02/2019 at 08:28
Published on nhs.uk at 10:15


Good morning,

Thank you very much for taking the time to leave your feedback.

We are so glad that you had a positive experience in A&E and was treated well by the Doctors and nursing staff that helped to ease your discomfort.

It was also nice to hear that you were able to go home and enjoy Christmas.

We will ensure your feedback is shared with all staff involved in your care and treatment.

Please accept our apologies for the late response to your feedback.

Best wishes from all of Team NGH.

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