This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Disappointed

Story from nhs.uk

"Disappointed"

About: Princess Alexandra Hospital (Harlow)

Dissapointed ,I Waited 3 months to see a gynie after a gp referal due to being previously diagnosed with pop and pelvic pain and unexplained bleeding. Recieved a phone call less that two hours before my appointment from that department to inform me the clinic on the 14/12/ 18 had been cancelled and that another appointment would be rearranged. Today I recieved a letter stating that I FAILED to turn up to said appointment and that another one would not be re arranged as they didn't understand why I had be referred as my scans in September had been clear. Do people not read reports!! And why not be truthful in the letter and state it had been cancelled by that clinic? Not that I failed to attend

More about:
nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Princess Alexandra Hospital 5 years ago
Princess Alexandra Hospital

Submitted on 17/01/2019 at 12:00
Published on nhs.uk at 13:06

Dear Jan, I completely agree with you, and share your sentiment that you should not have been recorded as not attending. I am very sorry that this has happened. Please get in touch and I will ensure we remedy the situation. We do hope you are experiencing the highest standards of ongoing care and would be happy to discuss any other issues you may be having. You can contact the Patient Advice and Liaison Service on 01279 82 72 11 or by email on pals@pah.nhs.uk

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Princess Alexandra Hospital 4 years ago
Princess Alexandra Hospital

Submitted on 18/03/2020 at 11:28
Published on nhs.uk at 12:51

Dear Anonymous,

My apologies, this was a mistake on our part. I have sent your message to the team that manage outpatient appointments. Language matters and we've got this wrong.

We may have some challenges at the present time due to the prevailing circumstances of which you will be aware, but we will do everything we can to get this right for you in future.

Thank you for your patience.

Need to contact The Princess Alexandra Hospital with a question or concern? You can call 01279 82 72 11 (Call Mon-Fri. 1000h to 1600h) or email paht.pals@nhs.net.

Current advice (18 March 2020) on outpatient appointments:

http://www.pah.nhs.uk/news-and-events/coronavirus-outpatient-appointment-guidance-662

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k