The Trearment/ investigation was carried out in a very relaxed and professional manner. However, my concern was with the staff in the main reception area. We arrived at with about 40 minutes to spare to an appointment earlier this week. My wife’s appointment had been made via a telephone call from the Hospital. On going to the main reception area we had to ask the way to the appointment area. The member of staff first asked us had we got the correct day and then asked us for the appointment letter; we explained that the appointment was made by telephone call and consequently there was no letter. We were then left waiting while they made enquires. They came back and told us it was Clinic 1 in the Out Patients Department, then proceeded to give us directions. On arriving at Clinic 1. It was closed. Fortunately, we found another member of staff who told us where to go.
I find this rather disappointing as the first member of the Reception Dept we spoke to didn't seem to have a clue where to send us; what made this a double whammy for this was the fact my husband who accompanied me is disabled and walked with two sticks at all times.
On returning to our car my husband looked at an app which he has on his mobile phone and this showed that he had to walk 0.84 of a mile.
This I found un-acceptable in this day and age!!!
"I find this rather disappointing"
About: Lincoln County Hospital / Neurology Lincoln County Hospital Neurology LN2 5QY
Posted by Nanna R (as ),
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