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A stressful outpatient appointment - treated...

Story from nhs.uk

"A stressful outpatient appointment - treated..."

About: North Tyneside General Hospital

i had to attend the urology department for some tests and a small procedure. It was stressful for me but was made all the better for the kindness and consideration I received. The staff answered any questions I had and put me at ease. I would also like to thank the x ray department for the timely way they conducted ultrasound and x rays again the staff were superb

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Response from North Tyneside General Hospital 5 years ago
North Tyneside General Hospital

Submitted on 31/12/2018 at 10:42
Published on nhs.uk at 11:06

Dear Anonymous,

Thank you for finding the time over the festive period to tell us about your urology procedure with us.

I am sure your review with put others at ease who may be due to have the same procedure, we are really grateful that you chose to share it with us.

We will ensure the staff who cared for you have a chance to read your review and know they got everything right for you by providing such kind and considered care.

All the best,

Jenny Johnstone

Deputy Chief Experience Officer, On behalf of Patient Experience

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