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My treatment and care

Posted By louloufr

"My treatment and care"

About: University Hospital Ayr / Accident & Emergency University Hospital Ayr / Combined Assessment Unit (CAU)

(as a service user),

I was admitted with chest pain radiating into my throat, having recently been diagnosed with AF and pulmonary hypertension. It turned out I was having a prolonged episode of PAF, with a heart rate of 190. Everyone I encountered, from Dr Sarah and nurse Aileen in resus to the nursing and ancillary staff in the CAU, was the epitome of such kindness and compassion that I was quite overwhelmed by their care and attentiveness towards me. Three ladies in particular deserve a special mention for the way they treated me and looked after me. They are SN Gemma, SN Claire and HCA Lindsay. Nothing was too much trouble for them and they were always cheery and smiling, despite the fact that they were working over Christmas. They always had time for a chat and a kind and reassuring word, which was very welcome

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Responses

Response from John Swiatczak-Steele, Assistant Director, University Hospital Ayr, NHS Ayrshire and Arran 5 years ago
John Swiatczak-Steele
Assistant Director, University Hospital Ayr,
NHS Ayrshire and Arran

Submitted on 28/12/2018 at 07:46
Published on Care Opinion at 09:15

Dear louloufr

Thank you for your kind comments and feedback regarding your experience at UHA.

I can only imagine how frightening it must have been for you and I am pleased that we were able to put you at ease.

I will ensure that your comments are passed to the teams concerned and particularly to the people you have mentioned.

We always welcome feedback, good or back, as it is a great tool to determine how well we are doing for our patients and their families. Your feedback will be a great boost for the staff and will be really appreciated.

I hope you are continuing to make a good a recovery and you have been able to enjoy the festivities.

Kind regards

John


John Swiatczak-Steele

Assistant Director of Acute Services, UHA

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