"Rude appointment telephone call"

Am currently staying in Radlett with family for Christmas and have become unwell with tonsillitis and my 3year old son also had a high temperature, inflamed tonsils and keeps being sick. I called the surgery this morning (24.12.18) to try make an appointment the first lady I spoke to explained that she needed my nhs number and name/address off my surgery and to call back once I had it. I found out these details and when I called spoke to another lady who was extremely short with me and said she wasn’t able to help me over the phone, telling me to had to come to surgery to fill in forms, told me I would very unlikely get an appointment and put the the receiver down on me before my phone conversation was even over!! I am very disappointed to have been treated this way and have since called my own surgery and have appointments for both myself and my son but having to drive a 2hour round trip on Christmas Eve. I understand Christmas is a busy and stressful time of year but staff should be a little more helpful and show a bit more compassion working in that role.