"My experience of a brief inpatient stay in this..."

About: Heartlands Hospital

What I liked

During a brief stay on Ward 22 last week, and in the radiology department CT scannnig facility, I was welcomed and treated with the utmost care and kindness. Everyone I encountered was not only professional but also courteous, kind and caring. My privacy and dignity were respected throughout my stay and treatment was first class. All the staff were a real credit to Heartlands Hospital.

Story from NHS Choices

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Response from Heartlands Hospital

Thank you very much for your feedback. We are delighted to read that the care given was at the level we expect from all our staff.

I will ensure the staff on Ward 22 and in Radiology are shown your feedback.


Catherine Williams

Patient Engagement Department

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful