"Poor service from the pharmacy (Lloyds)"

My son Krishan was referred to the Emergency service for an assessment and treatment for a throat infection/abscess. He was subsequently given a prescription for antibiotics, and I subsequently took it to the contracted pharmacy. I paid for the prescriptions and collected it after about 30 minutes. I dropped my son to his home. After a couple of days he returned to his apartment in London as he works in London. He contacted me on Friday to inform me that he will be running out of one of his antibiotics which was supposed to be a 10 days course. I contacted Lloyds pharmacy on Friday, and subsequently went to the department in Addenbrooke's Hospital. I was told that I was not given the full supply , and was given the rest . I asked the person why I was not communicated about this issue, and informed her that I will now have to take the supply to my son who was in London.

I am a retired nurse practitioner and I had to drive to London in a very hazardous road condition.

I had observed similar issues with service users in the community causing them extreme distress because of advancing age and frailty.