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Being a patient on day surgery - confidentiality issues

Posted By archiedog

"Being a patient on day surgery - confidentiality issues"

About: Hull Royal Infirmary / General surgery

(as the patient),

I attended the Day surgery unit for a procedure for pain control.

I found when the nurse was admitting me there wasn't any privacy and in my opinion patient confidentiality was terrible.

I knew everyones personal information as well as their observations. I found it very uncomfortable sharing my personal details with another 20 people!

It was also a very long wait from 8am without any magazines or television. (a tv would have given some backround noice to block out nurses conversation with patients)

The staff were very nice but I think the confidential issue is terrible.

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Responses

Response from Hull University Teaching Hospitals NHS Trust 12 years ago
Hull University Teaching Hospitals NHS Trust

Submitted on 27/02/2012 at 11:07
Published on Care Opinion at 11:08

Many thanks for placing your posting on the Patient Opinion website. We are sorry to read of your recent experience and we will ensure that the staff concerned are made aware. Your comments will be forwarded to the Day Surgery Unit at Hull Royal Infirmary so that they can review their services and see how they can improve the patient experience.

If you would like to discuss this matter further with us, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk .

If you would like to become more involved in decisions about local healthcare, we are recruiting members. By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose.

For more information please either email your.nhs@hey.nhs.uk or telephone the Corporate Affairs office on telephone number (01482) 675165.

Thank you once again for taking the time to provide us with your views on local services.

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