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care received at WestMARC Fern Street Motherwell

Posted By WENDY ANNE

"care received at WestMARC Fern Street Motherwell"

About: WestMARC (Glasgow)

(as a carer),

I attene, d in november, and before entering the building my husband was badly bitten on the hand by a dog the assistance we received from the receptionist claire was wonderful, she attended to my husband hand and got me a coffee, none of which she had to do, a wonderful staff member so any thanks

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Responses

Response from Heather Richardson, Interim General Manager, Emergency & Acute Medicine, NHS Greater Glasgow & Clyde 5 years ago
Heather Richardson
Interim General Manager, Emergency & Acute Medicine,
NHS Greater Glasgow & Clyde

Submitted on 24/12/2018 at 10:08
Published on Care Opinion at 10:33

Dear WENDY ANNE,

Thank you for posting your feedback on Care Opinion.

I am sorry to hear about what happened to your husband, I hope he has made a full recovery following his ordeal and that he wasn't too badly injured.

I am delighted to read that Claire was helpful, caring and compassionate in the event of the incident not to mention a trained first aider. I will pass on your thanks to Claire who is always highly professional and inherently empathetic.


Kind regards

Heather McIntosh

Operational Service Manager

WestMARC

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Update posted by WENDY ANNE (a carer)

thank you my husband is fine, i just wanted to highlight claire as a wonderful staff member

Response from Heather Richardson, Interim General Manager, Emergency & Acute Medicine, NHS Greater Glasgow & Clyde 5 years ago
Heather Richardson
Interim General Manager, Emergency & Acute Medicine,
NHS Greater Glasgow & Clyde

Submitted on 27/12/2018 at 08:43
Published on Care Opinion at 14:59

Thank you so much, we have passed your feedback onto Claire who was delighted.

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