"Good hospital let down by atrocious..."

I was seen in Gastro-enterology on 15th December and told I would have to have endoscopy/colonoscopy. I was sent an appointment for 28th December. I was also sent a whole lot of laxatives to be taken over the two preceding days. I needed to change the date as I am going to visit my children in London, travelling out on 28th and back on30th. I tried to ring the appointments number, but nobody ever answered, so I went to the website and made the request to change. I explained that travel and accommodation were already booked. I also stated that I have a Neurology appointment on 31st December and spelled out that this means the earliest date I could come would be 2nd January. The next day I got a phone call telling me my endoscopy appointment had been rescheduled for 31st December - completely ignoring the facts that 1) I already have a Neurology appointment on that day and 2) even if I were to reschedule the Neurology, there is no way I could be doing the preparation with the laxatives while travelling back from London on public transport.

I would like to know if the people who make appointments actually read what people tell them. I had included plenty of information to help them and they simply ignored it! They really let a good hospital down.

I have chosen Don't know as the department below because the choices you gave me do not match what was on the letter - Colorectal Surgery.