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"No contact from any of the teams discussed"

About: Lanarkshire Community Services / Adult Mental Health Services Lanarkshire Community Services / Old Age Psychiatry University Hospital Wishaw / Adult Mental Health University Hospital Wishaw / Emergency Department

(as a relative),

A relative was admitted as an emergency on Friday evening and required a mental health assessment due to attempted self harm. The hospital were going to admit him to Udston for inpatient care but decided to discharge him on Sunday on the understanding that UHW would refer to CRISIS, Older Peoples Mental Health Team and Addictions. I was told by the doctor that the CRISIS team would be in contact on the Monday as it was an urgent referral and the other two teams would also contact him during the week.

This is now Wednesday and there has been no contact from any of the teams discussed. We have contacted LAADS (Addictions) and they have not received any referral for him and have asked that he call and self refer. I have also contacted CRISIS, but they don't have access to the diary at present.

This means that he is still alone with no support and in a vulnerable position.

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Responses

Response from Laura Jack, Service Manager, Specialist Children's Health Services Unit (SCSHU) inc. Paediatric & CAMHS, NHS Lanarkshire 5 years ago
Laura Jack
Service Manager, Specialist Children's Health Services Unit (SCSHU) inc. Paediatric & CAMHS,
NHS Lanarkshire
Submitted on 19/12/2018 at 14:46
Published on Care Opinion at 16:03


picture of Laura Jack

Dear Traumatised Relative,


Thanks for getting in touch with us. I'm really sorry to hear that no one has been in contact with you or your relative as was expected.

If possible, could you contact my team to discuss further and we cand find out what has happened here.


You can reach us on 01698 858 321 or via email: patientaffairs.primarycare@lanarkshire.scot.nhs.uk

Kind Regards

Laura

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