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"Useless"

About: Church Street Surgery, Martock

I’ve had psoriasis for almost 3 years now & despite myself asking to be referred to a dermatologist several times, I am still waiting for a referral, 10 months ago I presented to a locum gp my concerns regarding the joint pain that I’ve been getting, although he was thorough & got blood work done there & then & I had to go back when I got the results that showed inflammation in my joints which he then told me was quite possibly psoriatic arthritis but we wouldn’t know until I saw a rheumatologist, again I’ve not been referred & upon seeing a different gp each time I’ve been back to the surgery, apparently there is no information on my notes to say that I’ve had blood work done or the outcome of the results. I’m completely fed up with telling them that the naproxen they keep giving me for my joint pain is not working & after reading online that if I don’t get referred to a rheumatologist soon after diagnosis of Psa I can severely damage my joints, as I’m not getting the correct medications. However when I mention this to any gp I see, they tell me I have to have blood taken to diagnose this but nothing gets done!! So I’ve given up in going to them & I will be seeking a new practice, I can never get an appointment when I need it, it’s very difficult to get through on the phone. I don’t think I’ve been back since the beginning of the year & now my pain is unbearable!!

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Responses

Response from Church Street Surgery, Martock 4 years ago
Church Street Surgery, Martock
Submitted on 25/02/2020 at 18:56
Published on nhs.uk at 19:16


I am sorry to hear of the concerns you have raised.

We take all complaints extremely seriously, and we would be grateful to you if you could give us the opportunity to look at what has happened, provide an explanation to you and identify what we can do to make sure there is no recurrence.

Please could you contact the surgery with your details and concerns? This would then enable me to investigate the situation and provide you with a report in relation to the events. We would then be able to assist you to the best of our ability and hopefully to your satisfaction.

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