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"A stay in hospital with a Myasthenia Gravis crisis"

About: Forth Valley Royal Hospital / General medicine

(as the patient),

I went to A&E at Forth Valley Royal Hospital in Larbert one Monday in November 2018 with a flare up of my Myasthenia Gravis (MG). I was having difficulty with both speech and swallowing. I was seen quite quickly but left later in the day in the expectation that I would be seen by someone from the neurology department the following day. This did not materialise, and on the Thursday I returned to A&E with worsening symptoms in that I had been unable to swallow food at breakfast. After assessment I was admitted to the Acute Assessment Unit. I was then transferred to Ward A12 at 21:00 on Saturday, initially in a single room and subsequently in a four-bed room. This was the same ward that I was in in 2015 when I had an earlier MG episode. I stayed here for a week and a half until I was discharged and returned home.

The care I received in the ward was excellent from all who saw me. This included nurses, ancillaries and catering staff, ward doctors, neurology staff, dieticians, and speech and language therapy.

Treatment included insertion of an NG tube for feeding and administering drugs, two sessions of IVIG, and an increase in prednisolone daily dose. Once I was able to take tablets orally, I was self-medicating. I was also eventually able to use the food pump to feed myself which provided a level of independence that I appreciated. The tube was removed before I was discharged.

Single rooms have their uses for some patients; multi rooms can be good depending on your fellow patients. My experience was mixed but in general I was happier in the four-bed room with some good company.

I particularly enjoyed the showers in the hospital but it is noticeable that the rooms are showing wear and tear in the three years since I was last a patient.

Because of my condition, I did not experience much of the real food available. The menus are variable and the food looked appetising. I experienced two types of diets – smooth and soft/moist. The food provided was generally well cooked and as appetising as pureed food could be.

As I was not constrained to be in bed, I particularly appreciated being allowed to wander around the hospital to get some exercise. It also allowed me to avoid the daily anti-coagulant jag. The weather was not wonderful during my stay but there was one sunny winter’s day when a walk around the loch and the Larbert Woods was possible. It is a wonderful local resource and if you can use it, it’s well worth it.

As my condition is relatively rare, I was asked by a doctor if some medical students could assess me and try and identify my condition. I readily agreed. It is something I have done before and enjoy, and there is a level of self-interest. The more people in the medical professions who know about MG, the better my care will be in the future. So if you are asked to do something similar, please do.

Things that didn’t go to plan:

I saw a triage nurse on each of my arrivals at A&E. Neither of them were familiar with MG.

A&E recognised that I would need a tube inserted but apparently they did not have the relevant knowledge. I was very painfully fitted with a large tube which I now believe is intended for draining rather that supplying the stomach. It took three attempts to insert with the first being abandoned when it caused a nose bleed. I did not appreciate being called ‘Darling’ by the person who made this attempt. I was also annoyed (to say the least) when a dietician subsequently told me that it was the wrong tube to provide the liquid feed I needed. It was therefore removed and the correct one inserted. The second tube went in so much more easily with no discomfort that it made the insertion of the first tube the more concerning.

When I was in the ward in 2015, my recollection is that the WiFi was freely available and was a godsend. With a tablet in hospital, it relieved the boredom and helped to make the stay bearable. However, this stay required frequent logins to use the WiFi. While appreciating any WiFi, it would be good to have an uninterrupted service even if it had to be paid for.

One of the patients in the four-bed room was not someone I would have wanted to share a room with by choice.

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Responses

Response from Glynis Fotheringham, Senior Charge Nurse , Emergency Department FVRH and MIU in SCH, ForthValley 5 years ago
Glynis Fotheringham
Senior Charge Nurse , Emergency Department FVRH and MIU in SCH,
ForthValley

I am responsible for the day to day running of the Emergency Department and MIU in SCH

Submitted on 04/01/2019 at 12:31
Published on Care Opinion at 16:07


Dear Isambard,

I am sorry your experience was not a good one, that is never our intention. I would like to comment on the issues you have raised about your time in ED.

The triage nurses can not be expected to have a knowledge of all conditions that may present, they are expected to be experts in a huge field which I am sure you can appreciate is a challenge, for that reason they will ask brief questions and then ensure patient's are seen in an appropriate time frame dependant on that initial presentation.

I am pleased to hear you were seen quite quickly.


Within our Emergency department we do not use NG tubes frequently and would not use feeding tubes very often which may explain that issue.

I would like to apologise for any unnecessary discomfort and I am disappointed to learn that staff used a term of endearment while treating you I will pass on your thought to all staff and will continue to work on ensuring all staff treat patients with dignity and respect.

I do hope you are feeling better.

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Update posted by Isambard (the patient)

I would say that the with the exception of the tube, I was very happy with the treatment and the attitude of all the staff I encountered in the ED.

As myasthenia gravis is a rare condition, I did not expect all staff to be aware of the details of it but I was a bit taken aback that the triage nurses did not even seem to know the name. However, the doctors that I saw subsequently were knowledgeable.

Response from Nicola King, Senior Charge Nurse, NHS Forth Valley 5 years ago
Nicola King
Senior Charge Nurse,
NHS Forth Valley
Submitted on 04/01/2019 at 21:37
Published on Care Opinion on 07/01/2019 at 10:45



Dear Isambard,

I am delighted that you feel the care in A12 was excellent which is most important to us.

I have been sharing your feedback with staff which gives the team great job satisfaction that they are doing a good job for our patients so thank you for your lovely comments.

We are always striving to improve every aspect of the patient's journey and so we will take on board your feedback about the rooms showing wear and tear, the ward has been freshened up with paint and additional new seating and storage implemented.

I was not aware of the issues concerning wifi and unsure if this was reported at the time but if you are an inpatient again in the future please don't hesitate to let us know if there are any issues we can help with or address and we will endeavour to do our best to act promptly.

It can be difficult if you are placed in a bay with other patients whom you are not comfortable sharing with and we would like to apologise for your experience of this in 2015.

However I am pleased to hear you had good company in your multi room on this admission.

I do hope you remain well.


Best Regards and thank you from all staff in A12.

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Response from Alison Howitt, Clinical Manager, Day Medicine/OPAT Services/Discharge Lounge/Gastro/Diabetes and Endinocrinology/B32 and A12, NHS Forth Valley 5 years ago
We are preparing to make a change
Alison Howitt
Clinical Manager, Day Medicine/OPAT Services/Discharge Lounge/Gastro/Diabetes and Endinocrinology/B32 and A12,
NHS Forth Valley
Submitted on 08/01/2019 at 14:31
Published on Care Opinion at 15:48


Thank you for taking the time to share your story Isambard.

I am pleased that we can give this feedback to our teams to help them understand the experience of our patients.

I understand that accessing the Wifi was difficult, making days longer. I will speak to our Forth Health and Serco colleagues to see if there is anything that can be done to improve Wifi connection for our patients.

regards

Alison

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